Frequently Asked Questions
+ Where are you located?
We’re located in Toronto, Ontario
+ Can I pick up my order?
Unfortunately, no. We are not offering pick up at this time, but is something we are looking to in the future! Reach out if you have any questions at email@example.com
+ Do you wholesale your products?
Absolutely! Reach out to us at firstname.lastname@example.org
+ Are your teas organic?
Yes! Being completely organic was a big deal for us. Ordering our herbs from certified organic businesses was very important.
+ Why the different sizes in weight?
When blending herbal teas, we are working with leaves, flowers and some roots. The roots weigh more than the leaves and flowers and this is reflected in the different weights.
+ Are your teas caffeinated?
No, because all our teas are considered herbal, without the use of Camellia sinensis.
+ Are your teas safe if I’m pregnant or breastfeeding?
Some definitely are, but this is a Q we suggest you chat to your healthcare provider about.
+ I’m on a medication, is having an herbal tea safe?
Some are! But again, definitely something to chat to your healthcare provider about.
+ Any negative side effects?
There should not be any side effects from any of the teas, however if you do find yourself reacting poorly to any of the blends, discontinue use and consult a healthcare practitioner.
+ Where do you ship?
Right now, we are shipping only within Canada to locations that offer shipping services from Canada Post.
+ How do you ship?
All of our orders are shipped via Canada Post and shipping times will vary depending on the location.
+ How much is shipping?
We offer a flat rate of $8 shipping fee on all our orders shipped in Canada.
+ What if my order gets damaged on its travels?
We do our best to protect your goods against damage. If any damage occurs on its travel, please reach out to us at email@example.com and we will sort everything out for you!
+ How long will it take to process my order?
Your order will be processed within 1-3 business days of purchase.
+ When will my order ship?
All orders are shipped via Canada Post within 1-5 business days from purchase. An email will always be sent letting you know your order has shipped.
+ Will I be charged tax?
You will be charged the appropriate tax based on your Province or Territory where your order is being delivered to.
+ Am I able to return my order?
All items purchased are final sale. If you have any issues at all, do not hesitate to contact us and we will take care of you!
Not seeing your Q in our FAQ?
Send us an email at firstname.lastname@example.org with your question and we’ll be sure to answer it